Team Member Job Description

Reports to – Restaurant General Manager, Assistant Restaurant General Manager

Positions Summary:

The Team Member is passionate about ensuring our guests receive a superior dining experience with friendly, quick, accurate service in a clean and safe environment.

Primary Job Duties

The position of Team Member is responsible for the following major duties and tasks:

Creates a World Class Guest Experience

  • Creates an in store service environment that exceeds guest expectations with regard to friendly, quick and accurate service. Builds team understanding and commitment to guest service standards.
  • Provides guests a “brand right” environment in which to place their orders, receive their food and dine inside the restaurant.
  • Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities.
  • Provides guest satisfaction by assisting and resolving all complaints in person or by phone.
  • Listens and follows directions.
  • Responds positively to feedback.
  • Offers help without being asked in all areas of the restaurant.
  • Works well with team members and fosters teamwork.

Apply for the Team Member Position

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