Team Member Job Description
Reports to – Restaurant General Manager, Assistant Restaurant General Manager
The Team Member is passionate about ensuring our guests receive a superior dining experience with friendly, quick, accurate service in a clean and safe environment.
Primary Job Duties
The position of Team Member is responsible for the following major duties and tasks:
Creates a World Class Guest Experience
- Creates an in store service environment that exceeds guest expectations with regard to friendly, quick and accurate service. Builds team understanding and commitment to guest service standards.
- Provides guests a “brand right” environment in which to place their orders, receive their food and dine inside the restaurant.
- Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities.
- Provides guest satisfaction by assisting and resolving all complaints in person or by phone.
- Listens and follows directions.
- Responds positively to feedback.
- Offers help without being asked in all areas of the restaurant.
- Works well with team members and fosters teamwork.